Alps & Meters offers a wide range of services in support of our products
We've gone to great lengths to ensure that all Alps & Meters apparel lives up to our high standards of excellence - whether on the slopes of Mt. Baker or the streets of Boston. However, if a product doesn't perform to your standards of quality, craftsmanship, or durability, all of our products are covered under warranty for 1 year from date of purchase. Send us an email at firstname.lastname@example.org or contact us via chat. We'll repair, replace, or refund your garment in no time.
Risk Free Home Try On
We realize guys like us want to try things on, so we've made it as easy as possible to do so. If you don't absolutely love your gear, unworn garments with tags still attached can be returned at any time, no questions asked. We’ll pick up the tab for return shipping. Not sure which color you'll like best? Order them both and simply return whatever you don't want. Sending in a return? We'd love to know why so that we can continuously improve. Feel free to jot us a note in the return box with product feedback.
In-Store Fit Session
For our local customers in Metro-Boston, we offer complimentary fitting sessions in our Alps & Meters Workshop at 1369 Boylston Street in Boston. Get an opportunity to touch and feel the garments prior to purchase, while a team member works with you to ensure the perfect fit.
Complimentary Gift Wrapping
Purchasing a gift? Select the gift wrapping option at checkout and we’ll wrap your gift with care, making sure it arrives on the recipient’s doorstep in style. Add a note and we'll hand write it for a personal touch.
Live Chat with a Product Expert
Have questions about our garments? Chat with an expert using the live chat feature at the bottom of the screen. Whether it's about the materials, fit or performance; our garment experts are standing by to answer your questions. If we're offline, just leave a message and we'll get back to as quickly as possible.
Free Shipping, Both Ways
We're pleased to offer free domestic ground shipping on all apparel orders, and free return shipping as well. We hope that you'll appreciate everything that you order, but if you don't, it's simple enough to return and refund using our Returns Center.
At Alps & Meters we are dedicated to the design of first class alpine sportswear and are committed to ensuring that the quality of our services consistently exceeds the expectations of our clients.