Alps & Meters

Product Concierge

Welcome to the Alps & Meters Concierge

First-Class Warranty

We believe wholeheartedly in our Forged Performance product creation philosophy, and we encourage you to put it to the test on the street or in the mountains. If a product doesn't perform to your standards of quality, craftsmanship, or durability at any time, we'll refund, replace, or repair your garment with no questions asked - even after it has been used in the outdoors. Send us an email at team@alpsandmeters.com, call or text us at 802.798.3137, or start a live chat with a concierge member and we will make it right.

Risk Free Home Try On
We realize that today's customer wants to try things on before committing to a purchase, so we've made it as easy as possible to do so. If you don't absolutely love your gear, just send it back. We’ll even pick up the tab for return shipping. Not sure which color you'll like best? Order them both and simply return whatever you don't want. Sending in a return? We'd love to know why so that we can continuously improve. Feel free to jot us a note in the return box with product feedback.
Home Delivery
For our local customers in Metro-Boston, we offer complimentary home delivery and mobile fitting sessions. Get an opportunity to touch and feel the garments prior to purchase, and enjoy a streamlined checkout process - just hand back what you do not want to keep and our team member will ring you up on the spot.

Complimentary Gift Wrapping
Purchasing a gift? Select the gift wrapping option at checkout and we’ll wrap your gift with care, making sure it arrives on the recipient’s doorstep in style. Add a note and we'll hand write it for a personal touch. 
Live Chat with a Product Expert
Have questions about our garments? Chat with an expert using the live chat feature at the bottom of the screen. Whether it's about the materials, fit or performance; our garment experts are standing by to answer your questions. If we're offline, just leave a message and we'll get back to as quickly as possible.
Free Shipping, Both Ways
We're pleased to offer free ground shipping on all orders (including international orders), and free return shipping as well. We hope that you'll appreciate everything that you order, but if you don't, it's simple enough to return and refund using our Returns Center.