Returns & Exchanges
Customers in the USA may initiate a return or exchange using the link below by entering the email used to place the order.
Unworn and undamaged items may be returned for a full refund within 30 days of purchase.
Final Sale items from the Outlet are not included in this return policy, as items are marked as final sale are not returnable or refundable
For returns from outside the USA, please email support@alpsandmeters.com
Contact Us
Contact a member of our team directly at 435-731-4140, Monday - Friday 9am to 5pm Eastern Time. You can also email us directly at support@alpsandmeters.com or via our contact form.
Concierge Service
The Alps & Meters team is passionate about alpine sport, and we enjoy sharing that passion with our clients. We have traveled to many mountain towns all over the world and are eager to share our experiences. Should you need recommendations for any upcoming trip to the mountains, we would be glad to assist in any way that we can. You can email us directly at support@alpsandmeters.com or contact a member of our team directly at 435-731-4140, Monday - Friday 9am to 5pm Eastern Time.
Our Guarantee
We've worked extensively to ensure that all Alps & Meters apparel lives up to our high standards of excellence - whether for use on the slopes of Chamonix or the streets of Boston. We hope that the care that we've taken in designing and manufacturing our apparel shows.
We believe wholeheartedly in our Forged Performance product creation philosophy, and we encourage you to put it to the test on the street or in the mountains. If a product doesn't perform to your standards of quality, craftsmanship, or durability, we'll repair or replace your garment - even after it has been used in the outdoors. Contact us and we will make it right.
Please note that Alps & Meters is not responsible for damage caused by misuse of the product, negligence, improper care, or damage unrelated to a manufacturing defect.
Final Sale items from our Outlet are not included in this return policy, as items are marked as final sale, meaning not returnable or refundable.
FAQ & Care
Product
How do Alps and Meters garments fit and how can I determine my size?
Alps & Meters garments are generally built to a standard American fit. It is advisable to take your normal size for most garments, and to take a size smaller if you usually wear European sized garments.
A size guide can be found on every product page immediately under the size selector. This guide displays the actual measurements of the garment in inches.
The Alps & Meters team is always standing by to assist with any questions regarding sizing and can make customized recommendations based on our extensive knowledge and experience with these garments.
Can I ski in these garments?
Yes. At Alps & Meters, our approach to product development is different than systems employed by other outerwear brands. Our creative philosophy is called “Forged Performance” and it is designed to fuse traditional garment construction methods with natural materials and contemporary technologies, such as water-repellent/waterproof wools and leathers, and windproof/waterproof membranes, to create performance alpine garments .
The intent of every Alps & Meters product is to offer first class performance and protection expressed through a timeless lens of alpine tradition. Please visit our Forged Performance page to learn more about Alps & Meters' product philosophy.
What is a 10k/10k membrane?
The interior of every Alps & Meters outerwear garments contains a waterproof membrane, which works in tandem with the weatherproofing capabilities of the exterior of the piece. The 10K/10K waterproof rating is a metric used to define the water resistance and breathability levels of this unique technology.
To technically describe the water resistance threshold of the technology, a 1” x 1” tall tube would need to be filled with 10,000 milliliters (32.8 feet) of water before the membrane would start to allow water to pass through and reach the body.
The product I want to purchase is out of stock. What should I do?
Alps & Meters created limited batches of garments once per season, and many items sell out every season. If the item you want is out of stock, the best way to ensure that you are notified when the item is available to purchase is to click on the "Notify Me When Restocked" button on the product page and enter your email. You will be automatically notified when the item is back in stock.
Garment Care
How do I care for Alps & Meters outerwear garments?
Garments with Wool exteriors should be spot treated or hand washed with a wool detergent (i.e. Woolite) and hung to dry.
Traditional waxed garments and cannot be washed or dry cleaned. Allow any mud or dirt on the jacket to dry, then brush off with a soft fabric pad and sponge with cold water if needed. Do not use any soaps or detergents. Because of traditional manufacturing methods for waxed cotton garments, some oils may transfer onto other surfaces. To avoid oil transfer, avoid prolonged contact with pale fabrics. These garments may need to be rewaxed occasionally using British Millerain Wax Dressing.
HOW DO I CARE FOR ALPS & METERS KNITWEAR GARMENTS?
How do I care for Alps & Meters knitwear garments?
We recommend that all Alps & Meters knitwear garments, including the Touring Oxford, Touring Henley, Touring Crew and Touring Flannel be hand washed using Woolite or similar wool detergent.
Shipping
Do you ship internationally?
Yes, Alps & Meters ships to every country via DHL Express. Customers should not be presented with any additional taxes or duties at the time of delivery.
How quickly will I get my order?
Most orders are fulfilled from our warehouse within 48 hours. For deliveries to the USA, transit time is generally 2-4 days. Orders are shipped via either USPS Priority Mail or FedEx.
For international deliveries, transit time is generally 3-6 days. International orders are shipped via DHL Express.
All customers will be sent notifications when the item(s) are shipped with tracking information.
Payments
What forms of payment do you accept?
Alps & Meters accepts all major credit cards, as well as Apple Pay and PayPal.
We have also partnered with Affirm to allow customers to pay off purchases from Alps & Meters over time. Please contact us with any questions.
Do you collect sales tax?
Residents of Massachusetts, Colorado and Utah will need to pay sales tax on their orders. These taxes are automatically applied at checkout.
Can I make a change to my order?
Please contact us as soon as possible with any requests to change your order.
Do you offer gift cards?
Yes, gift cards are available for purchase here.
How do gift cards work?
Once a gift card is purchased, it is immediately delivered via email to the address provided at checkout.
To redeem a gift card on alpsandmeters.com, at Checkout, please enter your billing and shipping information and click continue to the next step. On the next page, input your gift card code in the text-editable box under Have a gift card? Enter it here. Once you enter your unique code, click the Apply button. If the balance available on the gift card is greater than or equal to the order total, the customer can simply click the Complete my purchase button. If the balance available on the gift card is less than the order total, the customer will be prompted to choose an additional payment method to cover the difference. The balance remaining on the gift card is displayed on the order confirmation page.
Contact us with any questions regarding use or available balance.