Return or Exchange
We've worked extensively to ensure that all Alps & Meters apparel lives up to our high standards of excellence-whether for use on the slopes of Chamonix or the streets of Boston and we hope that the care that we've taken in designing and manufacturing our apparel shows.
We believe in our Forged Performance product creation philosophy so strongly that we encourage you to try Alps & Meters garments on the mountain for 90 days - if they do not perform to your expectations, we will take the garment back no questions asked.
Alps & Meters garments are crafted to the highest standards of quality and durability, and are covered against manufacturing defects for the lifetime of the product.
Initiate a return or exchange here
If one of Alps & Meters’ products does not perform to your satisfaction, please contact us at firstname.lastname@example.org to arrange for a return of the item to us for repair, replacement, or refund, as determined by Alps & Meters. Our liability to you for failure to comply with this limited warranty is limited to timely delivery of a repaired or replacement product or refund.
How to Return or Exchange Your Order:
Please visit our returns center: Initiate a return or exchange here
For returns made in accordance with this Policy, refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 3 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Shipping Methods, Costs and Transit Times
Alps & Meters uses FedEx for its shipments and offers a FREE FLAT RATE ground shipping on all orders shipped to a valid US address (excluding Hawaii and Alaska). When placing your order, select your preferred delivery option before proceeding to purchase. If you wish to receive an expedited delivery, please note the delivery fees quoted.
We currently only offer shipping within the United States. To place an order, both your billing and shipping addresses must be within the United States. If you are located outside of the United States and wish to purchase a product, please contact us at email@example.com.
Except for orders placed on pre-order terms, all orders are usually processed and shipped within 2 business days of the day they were placed. We will use commercially reasonable efforts to promptly process and ship your order.
Risk of Loss; Product Insurance
All products purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We insure your purchase during its transit until it is delivered to the delivery address specified in your order. To complete the delivery, we require a signature, at which point responsibility for the purchased product(s) passes to you. If the recipient of the product is someone other than you for delivery purposes, you agree that evidence of a signature by such recipient or at such recipient's delivery address is evidence of a completed delivery by us with responsibility for the purchased product passing to you.
Pre-Orders and Back Orders
We do not guarantee the availability of pre-ordered or back-ordered product. We will use commercially reasonable efforts to notify you promptly if a product you have pre-ordered or back-ordered is delayed or otherwise not available. You acknowledge and agree that pre-ordered and back-ordered products may differ from the product descriptions and photos provided at the time of your order.